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Cancellation conditions

General sales conditions of the Tiglio Campsite – Punta Gro’- Lugana di Sirmione (BS)

Article 1: Notice of cancellation

The cancellation of the stay must be communicated in writing by email to the address: info@campingtiglio.it, indicating the booking number and the surname and name given on the booking form. All cancellations communicated by telephone will not be taken into consideration. The cancellation will be managed within 48 hours after the receipt of the email, not later.

Article 2: Cancellation of pitches

In the event of a cancellation request received up to 5 days prior to arrival, the Campsite Village will refund the deposit paid minus € 5.00 for administrative costs and bank charges, if any. In the event of a cancellation request received after the above-mentioned period, no refund will be due.
NOTE: In the event of a cancellation with a refund, the payment will be made no later than 30 days from the date of cancellation with the same method used for the payment of the deposit (refund via PayPal or by bank transfer).

Article 3: Delayed arrivals

In the event of delayed arrivals, the customer must make the payment for the entire sum agreed in the booking letter. In case of late arrivals communicated within 5 days from the arrival date and caused by the unpredictable events listed above, a stay voucher will be issued for the unused days. No refunds will be made after this date.

Article 4: Early departure

No refunds will be made in the event of early departures. For early departures due to illnesses or accidents, a stay voucher will be issued for the days not used provided that a copy of the first aid or medical guard certificate has been presented to the Management.

Campeggio Villaggio Tiglio | Località Punta Grò, 6 - 25019 Lugana di Sirmione (Brescia) | VAT no. 03750820239
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